Delivery and returns for the US and Canada
Here’s how shipping and returns work for orders to the United States and Canada. We pack every order in Ukraine and hand it to the carrier within 1–3 business days of your payment.
How we ship
You choose the carrier at checkout, Nova Post or Ukrposhta. Delivery is priced by the weight of your parcel, and the checkout shows the exact amount before you pay. It’s charged together with your order.
We start packing once the payment goes through. Orders are packed on business days, not on weekends or Ukrainian public holidays. We don’t quote carrier delivery times, since they depend on the carrier and on customs in your country.
Customs duties and import taxes
Duties and import taxes aren’t included in our prices or in the delivery cost. If your country charges them, the recipient pays them, usually to the carrier or the customs service before the parcel is handed over.
In the United States, mail shipments no longer get the duty-free de minimis exemption, so a parcel of any value can be charged duty. U.S. Customs and Border Protection decides the amount.
In Canada, a mailed parcel worth more than CAD 20 can be charged duty, GST or HST and provincial sales tax on its full value. The Canada Border Services Agency calculates them.
Rules change, so check your customs service before ordering if the amount matters to you.
Returns within 14 days
Changed your mind or the size isn’t right? You can return an item within 14 days of receiving it. It needs to be unworn, with the labels and our packaging kept. Return shipping is paid by you, and the item price comes back to you. The delivery cost of the original order isn’t refunded.
A faulty item or the wrong style
If something arrives damaged or isn’t the model you ordered, that’s on us. We pay the shipping both ways, and you choose between a replacement and a full refund.
How to send a return
Don’t post anything yet. First write to us in the chat or at jk.style.fashion@gmail.com and include your order number. Our manager will send you the return address and suggest which carrier to use.
Once the parcel reaches us and we’ve checked it, we send the money back to your payment card. It takes up to 30 days.
Not sure about the size? It’s much easier to measure first than to send a dress back across the ocean, so take a minute with our size guide.
Frequently asked questions
How long does delivery take?
We dispatch within 1–3 business days. After that, timing depends on the carrier and customs, so we don’t promise a date.
Can I see the delivery cost before I pay?
Yes. The checkout works it out from the weight of your order.
Who pays the customs duty?
The recipient does, if your country charges it.
Do you refund the shipping if I return something?
Not for a regular return. We refund the price of the item, and the return postage is yours to cover. If the item was faulty or not what you ordered, we cover shipping both ways.
Where do I send a return?
Write to us first with your order number. The manager will give you the address.